Are you a Leadership Coach with an established client base looking to take your business to the next level ?
Do you want to take on new 1:1 clients or run a group programme put worry about having the time or the headspace to do everything that needs to be done?
Are you turning down new corporate contracts because the thought of coordinating diaries & organising workshops/webinars is just too daunting right now?
You could just go for it and see what happens but I’m guessing that doesn’t feel right? That’s because it’s important to you to make sure that every single one of your clients has the best possible coaching experience and you know to do that takes time & energy. Time & energy that you just don’t have right know.
You know working with a VA makes perfect sense and would free up so much time, but….
It’s normal to have concerns when you’re thinking about bringing someone else into your business and all of the clients I now work with had similar worries when they first came to me for support but I’m confident I can help you like I’ve helped them.
Working together we can design & implement a bespoke, robust & futureproof “Onboarding Process” that’s unique to you and your business.
I understand that you need to know things will be done in the right way and at the right time. When you work with me you are always in control and I will always be aligned to your values, tone of voice & brand guidelines. Giving you peace of mind and allowing you to focus on what you do best to ensure the success of your business is my aim.
If you have established processes & procedures in place already that’s great, there’s no need to document them. If you don’t have a particular way of doing things then we’ll develop a process that works for you and your business.
I’ve worked in Customer Services for over 30 years and in my various roles as a senior manager I have been wholly responsible for ensuring all my customers received the very best service that my team and I could provide. I’m passionate about customer care and how to deliver the best possible customer experience.
I understand each of your clients is unique & embarking on a coaching programme can be daunting. What your clients need is to feel supported or unclear about the process and what’s going to happen.
My Client Onboarding Package is designed to ensure every single one of your client gets exactly what they need at the right time, throughout the whole of their coaching journey.
The package covers every aspect of a customer’s journey from the moment the make their initial enquiry right through to when their relationship with you comes to its natural end.
If you’d like to find out more about how I can help you to take on new clients and/or launch a group programme, making sure that each and every client gets the support & customer care they deserve just book a call